Thank you for shopping at JoeRoganMushroomGummies.com. We aim to provide the highest-quality products and customer experience. Because our products are consumable, certain restrictions apply regarding refunds and returns.

1. No Returns on Consumable Products

Due to health and safety regulations, we cannot accept returns on consumable items, including:

  • Gummies
  • Chocolates
  • Edibles
  • Mushroom products
  • Any opened or sealed consumable goods

This policy ensures product integrity and protects all customers.

2. Refund Eligibility

Refunds may be approved in the following cases:

  • You received the wrong product
  • Your product arrived damaged
  • Your order was lost in transit (confirmed by the carrier)

To qualify, you must contact us within 48 hours of receiving your package.

Required proof:

  • Order number
  • Clear photos of the product and packaging
  • Description of the issue

All claims are reviewed on a case‑by‑case basis.

3. Damaged or Defective Products

If your item arrives damaged or defective:

If approved, we may offer a replacement or refund depending on availability.

4. Lost Packages

If your package is marked delivered by the carrier but you did not receive it, we recommend:

  • Checking with neighbors
  • Verifying the shipping address
  • Contacting the local post office

We may assist, but we are not responsible for stolen packages.

If a package is confirmed lost in transit (never delivered), we will send a replacement or refund.

5. Order Cancellation

Orders can only be cancelled before shipping. Once your order has been processed or shipped, it cannot be cancelled.

If you contact us in time and the order has not been shipped, we will issue a full refund.

6. Refund Processing Time

Once approved, refunds are issued to your original payment method.

Processing time:

  • 3–5 business days for most banks
  • Some payment providers may take longer

7. Contact Us

If you have any questions or need help with a refund request, reach out anytime:

Email: support@joeroganmushroomgummies.com

We’re here to help ensure your shopping experience is smooth and reliable.